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Check Point Enterprise Support
Check Point - A Leader in Securing the Internet

Check Point Enterprise Support programs offer a full range of features and benefits depending on the service level you choose. Use the table below to find the program that best meets your business needs.;

  Standard Premium Diamond/ Sapphire Premium 4H on-site**
Support Time 9 x 5 Business Day 24 x 7 Every Day 24 x 7 Every Day 24 x 7 Every Day
Latest Hot Fixes & Service Packs Yes Yes Yes Yes
Major Upgrades & Enhancements Yes Yes Yes Yes
Access to Online Support Knowledgebase Advanced Advanced Expert Advanced
Unlimited Service Requests Yes Yes Yes Yes
Hardware Warranty 3 Years 3 Years 3 Years 3 Years
Committed Response time to Severity-1 issues 4 Hours 30 Minutes 30 Minutes 30 Minutes
Committed Response time to Severity 2,3,4 issues 4 Hours 4 Hours 4 Hours 4 Hours
Issues open with Standard Support Desk Premium Support Desk Designated Engineer Premium Support Desk
RMA Determination Support Engineer Support Engineer Customer Support Engineer
Shipment & Delivery SLA Next business day shipment, delivery usually within 2-3 business days Same business day shipment, Next business day delivery target* As in Premium/Premium 4hrs (if purchased) 24x7; Qualified engineer will arrive on-site within 4 hours to handle RMA

*For RMA (Return Material Authorization) determination completed by 15:00 regional hub time, otherwise shipment will occur next business day with delivery target extended by one day. There are four regional hubs, one located in each of the following: U.S., APAC, Europe and Israel. Next day delivery during weekends is possible at no extra charge upon request.

** This service is available at selected locations. Please verify availability for your location before purchasing this service level.